CLINIC POLICIES
Please read prior to your appointment
No show Policy
We require 24-hour notice for all canceled or re-scheduled appointments to avoid incurring a $50 no-show fee. Patient will be required to pay this fee prior to being seen at their following appointment. Latecomers may be required to re-schedule for a later time or another day and appropriate charges for the late or missed appointment will apply.
Electronic Communications
The clinic cannot guarantee that all electronic communications will be reviewed and responded to within any specific period of time and that the Services will not be used for medical emergencies or other time-sensitive matters. We are unable to offer any medical advice or management over email so for any concerns please call the clinic.
Communications over the Internet, cannot be guaranteed to be secure or error-free. Electronic communications and their attachments are subject to being intercepted, becoming corrupted, getting lost or delayed, or to containing viruses. Therefore, Fleetwood Family Physicians does not accept any liability for any errors or omissions in the content of this message or problems in its transmission, including those arising as a result of its transmission over the Internet. Any person who prefers electronic communication with Fleetwood Family Physicians is aware of all of the risks in engaging in such electronic communications.
Emergencies and After hours Medical concerns
We will do our best to accommodate your needs but cannot guarantee a same day visit. If you have an emergency and we are unable to see you or your concern is after hours please visit your closest walk-in clinic or Emergency Room.
Abuse
We do not tolerate ANY abuse at our clinic. While we understand that at times you may be anxious about your health or frustrated and angry about the health care process, this is not a reason for inappropriate or abusive behaviour toward the staff or physician at the clinic. Any patient who yells, speaks abusively to any staff member, or uses abusive language will be discharged from the clinic immediately as per CPSBC guidelines and will be asked to find care elsewhere.